At Sears,which of the Following Will NOT Be an Impact

question 49

Multiple Choice

At Sears,which of the following will NOT be an impact on customers if employees are trained to change their behaviours?

• A) customer satisfaction
• B) customer retention
• C) customer sales
• D) customer appreciation

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Definitions:

Human Capital

The collective skills, knowledge, abilities, and experience of an individual or workforce, representing a form of wealth that can be directed towards economic activities.

Physical Capital

Tangible assets that are used in the production of goods and services, such as machinery, buildings, and equipment.

Nonmonetary Considerations

Factors influencing decisions that are not based on money or financial gain, such as ethical values, social responsibilities, or personal preferences.

Depreciation Rates

The rate at which an asset loses its value over time, often used for accounting and tax purposes to reflect the wear and tear, aging, or obsolescence of physical or intangible assets.