At Sears,which of the Following Will NOT Be an Impact

question 49

Multiple Choice

At Sears,which of the following will NOT be an impact on customers if employees are trained to change their behaviours?

• A) customer satisfaction
• B) customer retention
• C) customer sales
• D) customer appreciation

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Definitions:

Stereotype

A fixed, overgeneralized belief about a particular group or class of people.

Mental Illness

A wide range of mental health conditions that affect mood, thinking, and behavior, including depression, anxiety disorders, schizophrenia, and bipolar disorder.

Hippocampal Volume

The size of the hippocampus, a brain region associated with memory and navigation, which can influence cognitive functions.

Depression

A mental health disorder marked by persistent feelings of sadness, loss of interest, and a lack of energy.