Intangibility of Services Means That

question 87

Multiple Choice

Intangibility of services means that

• A) products cannot be seen, tasted, heard or felt before the purchase.
• B) products cannot be stored.
• C) exchange takes place in direct contact.
• D) both a and c.

Understand the challenges and implications of unethical behavior in organizations.

Recognize the role of ethical leadership and the influence of supervisors on ethical culture.

Identify the impact of cultural diversity on ethical practices in the workplace.

Understand the challenges to ethical behavior due to organizational restructuring, cutbacks, and layoffs.