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Figure 14-4 At the beginning of the year, Marinov Corporation initiated a quality improvement program. The program was successful in reducing scrap and rework costs. To help assess the impact of the quality improvement program, the following data were collected for the current and preceding years: Refer to Figure 14-4. For the current year, internal failure costs are what percentage of sales?
Process Capability Index
A statistical measure that quantitatively determines a process's ability to produce output within specified limits.
Specification Limits
Predefined bounds within which a product, service, or outcome must fall to be considered acceptable quality.
Standard Errors
Measures of the statistical accuracy of an estimate, reflecting how much an estimated parameter varies under repeated sampling.
Process Distribution
The pattern of variation that a process exhibits, often characterized by a probability distribution that describes how process measurements are dispersed or spread.
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