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Improving quality is an important competitive issue for
Emotional Contagion
The phenomenon where emotions can be transferred from one person to another, influencing the emotional states of those around them.
Equity Theory
A theory of motivation that explains how individuals perceive fairness in distribution of resources within interpersonal relationships, affecting their satisfaction and productivity.
High Self-Esteem
The positive perception and valuation of oneself, reflecting confidence in one’s own worth and abilities.
External Locus of Control
A belief system where individuals perceive their successes or failures resulting from external factors or forces beyond their control.
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