If a Quality Performance Report Compares the Actual Quality Costs

question 27

Multiple Choice

If a quality performance report compares the actual quality costs for the period to the budgeted quality costs for the period, that report is

• A)a multiple-period trend report.
• B)a long-range standard report.
• C)an interim standard report.
• D)none of the above.

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Definitions:

Substantial Evidence

Evidence that is adequate to support a conclusion or justify a decision, often used in legal and regulatory contexts to indicate a reasonable level of proof.

Hindsight Bias

The tendency to believe, after an event has occurred, that one would have predicted or expected the outcome, often referred to as the "I-knew-it-all-along" phenomenon.

Self-fulfilling Prophesy

A prediction that directly or indirectly causes itself to become true, by the very terms of the prophecy itself, due to positive feedback between belief and behavior.

Rationalization

A defense mechanism where logical, acceptable explanations are given for behaviors that are actually driven by subconscious motives.