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The Following Measures Belong to One of Four Perspectives on the Balanced

question 62

Essay

The following measures belong to one of four perspectives on the balanced scorecard:
1. Satisfaction of customer
2. Satisfaction of employees
3. Cycle time
4. Product cost per unit
Required:
a. Identify the perspective appropriate for each measure listed above.
b. Suggest a possible strategic objective that might be associated with each measure.


Definitions:

OneDrive

A cloud storage service provided by Microsoft that allows users to store files and data online, and access them from any device with internet connectivity.

Chatbot Services

Online services that provide automated chat interfaces for customer support, information retrieval, or other interactive communication tasks.

Credit Card Fraud

Illegal activities involving the unauthorized use of someone else's credit card information to steal money or purchase goods and services.

Data Analytics

The process of examining data sets to conclude the information they contain, increasingly aided by specialized systems and software.

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