Which of the Following Statements Is NOT True About World-Class

question 2

Multiple Choice

Which of the following statements is NOT true about world-class firms?

• A)World-class firms are firms that are poor in customer support.
• B)World-class firms know their market and their products.
• C)World-class firms strive continually to improve product design, manufacture, and delivery.
• D)World-class firms can compete with the best of the best in a global environment.

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Definitions:

Analyzing Ethical Dilemmas

The process of examining and evaluating situations where the correct course of action is not clear, involving moral principles.

Ethical Dilemmas

Situations where a person must choose between conflicting moral principles, making the decision difficult and complex.

Consumption Process

The sequence of steps a consumer takes from identifying a need, searching for information, evaluating choices, making a purchase, and post-purchase behavior.

Consumer Issues

Consumer issues encompass problems and challenges faced by individuals in the market, including product quality, service dissatisfaction, and consumer rights and protection.