[Elton's Electronics] Elton's Electronics Sells Electronic Housewares

question 9

Multiple Choice

[Elton's Electronics] Elton's Electronics sells electronic housewares.Elton is looking for a new supplier to produce the standard-sized switchplate for its best-selling blender.He contacts Porter and provides Porter with specifications for where the switches on the switchplate should be placed.Porter provides excellent pricing and delivery terms,which would save Elton a lot of money.Elton and Porter sign a contract for Porter to produce 10,000 standard-sized switchplates according to Elton's specifications.When the completed switchplates arrive,Elton's employees attach them on the face of the blender,however,the standard-sized switchplates are two millimeters too long.Elton is furious and calls Porter,who says Elton can send back the switchplates and Porter's company can re-work them,but there will be a fee because the switchplates he shipped were "standard-size" switchplates,as specified in the contract.Elton disagrees and hangs up the phone.Elton's technician measures both the switchplates and the blender and discovers that the blender face where the switchplate is attached is two millimeters shorter than the well-known,"standard-size" switchplate.The technician suggests they could shave off two millimeters from Porter's boards to make them fit on the blenders,however,it would be a lot of work.
-Which of the following best describes Elton's situation?

• A)Mutual mistake,because both parties were mistaken about the standard-size switchplates to be delivered under the contract.
• B)Duress,because Porter knows much more about the standard size for switchplates in the industry than Elton.
• C)Fraudulent misrepresentation,because Elton justifiably relied on a false statement by Porter.
• D)Unilateral mistake,because Elton was mistaken about the size of the switchplates he needed for his blenders.
• E)Negligent misrepresentation,because Porter should have known that the standard-size may not work for everyone.

Utilize euphemisms appropriately and understand their effects.

Comprehend the significance of direct and vigorous sentences through the use of active voice.

Recognize and avoid outdated phrases in business messages.

Implement a conversational tone in most business messages.

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Definitions:

Hedonic Treadmill

The theory suggesting that people tend to maintain a relatively stable level of happiness despite major positive or negative events or life changes.

Set Point

The weight maintained when the individual makes no effort to gain or lose weight.

Gratitude Journal

A personal record where individuals regularly document things for which they are grateful, often used to enhance well-being and happiness.

Altruistic Behavior

Actions undertaken selflessly with the intention of helping or benefitting others without expectation of reward.