When Adrian's Computer Would Not Respond to Commands from the Wireless

question 28

Multiple Choice

When Adrian's computer would not respond to commands from the wireless keyboard, he tried restarting the computer, as that strategy had worked in the past. After several tries, the keyboard still did not work so he gave up and called a computer repair service. A technician easily solved the problem: The batteries in the wireless keyboard needed to be replaced. Adrian's inability to solve the problem on his own had been hampered by his:

• A)functional fixedness.
• B)use of an incorrect algorithm.
• C)mental set.
• D)decision-making strategy.

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Definitions:

Morale Casualties

Refers to individuals or groups experiencing a decrease in morale or motivation, often due to stressful, discouraging, or negative events or environments.

Workforce Diversity

Refers to a workplace that includes a range of differences among its employees, such as ethnicity, gender, age, sexual orientation, and disability status.

Global Competition

describes the competitive dynamic between companies, organizations, or countries on an international scale, emphasizing efficiency, innovation, and market share.