The Philadelphia Office of the Department of Veterans Affairs Uses

question 3

Multiple Choice

The Philadelphia office of the Department of Veterans Affairs uses _____________ to improve many of its processes.Similarly, the Defense Distribution Depot tries to mimic the distribution processes of such private carriers as Federal Express and UPS.

• A) scheduling models
• B) reengineering
• C) total quality management
• D) streamlining
• E) benchmarking

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Definitions:

Recall

The mental process of retrieving information from past experiences or learning from memory.

Study Habits

Consistent practices or routines that individuals use to efficiently absorb, process, and retain new information and skills.

Method-Of-Place

A mnemonic device aiding memory by associating information with specific physical locations.

Learning Styles

The preferred methods or approaches through which individuals absorb, process, and retain new information and skills.