Read the Vignette and Answer the Questions That Follow

question 2

Multiple Choice

Read the vignette and answer the questions that follow.
When Janet started taking notes for her boss,Fred,she just knew that there was something wrong.She decided that she should stay quiet and let him cool off a bit.However,the moment she made a mistake with the dictation,Fred blew up at her,throwing his arms in the air in disgust.Janet did not say anything,figuring that he just needed to blow off steam.This interaction made her a bit angry,but she has learned to let things like that go,thinking "he is just like that." He later apologized for the outburst and they both felt much better after the apology.

-Which dimension of emotion is expressed by Fred throwing his hands up in the air as a result of his anger?

• A)situational cues
• B)physiological changes
• C)expressive gestures
• D)an emotion label

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Definitions:

Finance Company

A business that makes loans to individuals and companies, aside from banks and other traditional lenders.

Service Fee

A charge added to a customer's bill for the provision of services by a company or professional.

ROEs

Return on Equity, a measure of a corporation's profitability that reveals how much profit a company generates with the money shareholders have invested.

Total Assets Turnover

A financial ratio that measures how effectively a company uses its total assets to generate sales revenue.