Read the Vignette and Answer the Questions That Follow

question 22

Multiple Choice

Read the vignette and answer the questions that follow.
When Janet started taking notes for her boss,Fred,she just knew that there was something wrong.She decided that she should stay quiet and let him cool off a bit.However,the moment she made a mistake with the dictation,Fred blew up at her,throwing his arms in the air in disgust.Janet did not say anything,figuring that he just needed to blow off steam.This interaction made her a bit angry,but she has learned to let things like that go,thinking "he is just like that." He later apologized for the outburst and they both felt much better after the apology.

-Which theory or concept best explains the need for the two in this story to come to some conclusion about the emotional outburst?

• A)dramaturgy
• B)emotion work
• C)affect control theory
• D)interaction ritual chains

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Definitions:

Vertical Contracts

Agreements between companies at different levels of the supply chain, such as manufacturers and retailers, aimed at controlling prices or excluding competitors.

Costly Activities

Activities that involve a significant expenditure of resources such as time, money, or effort.

New Product

An item or service that has been recently developed or introduced to the market, offering new or improved features.

Minimum Wage Control

Regulatory measures that set the lowest hourly rate of pay that employers can legally offer their employees.