Quality Management Principles Often Do Not Apply to Services Because

question 30

True/False

Quality management principles often do not apply to services because the customer has lower quality expectations.

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Definitions:

Criminally Negligent

Behaving in a reckless or careless manner that results in harm to others, without the intent to cause harm.

Health and Safety

Policies, procedures, and practices designed to prevent injury, illness, and accidents in the workplace or public environments.

Corporate Deviance

Behaviors by companies or their representatives that do not conform to societal expectations or norms, often involving unethical or illegal activities.

High Position

A status or role that ranks above others in terms of authority, responsibility, or hierarchical order.