Customer Complaint Costs Are an Example of External Failure Costs

question 72

True/False

Customer complaint costs are an example of external failure costs.

---

Definitions:

Paraverbal Communication

The aspects of spoken communication that do not involve words, such as pitch, tone, and speed of speaking.

Kinesics

The study of the way in which certain body movements and gestures serve as a form of non-verbal communication.

Eye Contact

The act of looking directly into another person's eyes, which can communicate attention, interest, or confidence.

Body Positioning

The arrangement and alignment of an individual's body, especially in relation to tasks, activities, or to convey non-verbal signals.