Quality Management Principles Often Do Not Apply to Services Because

question 30

True/False

Quality management principles often do not apply to services because the customer has lower quality expectations.

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Definitions:

Differential Revenue

The difference in revenue generated from two different business actions or decisions, helping to assess the financial impact of each choice.

Contribution Margin

The difference between sales revenue and variable costs, used to cover fixed costs and to generate profit.

Target Costing

A method of price setting that combines market-based pricing with a cost-reduction emphasis; the target cost is the expected selling price less the desired profit.

Marketplace

A platform or environment where buyers and sellers engage in exchange of goods and services. It can be physical or digital.