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If service times are exponentially distributed then service rates are normally distributed.
Punitive Damages
Compensation awarded to a plaintiff beyond actual damages, intended to punish the defendant for particularly harmful actions and deter similar future conduct.
Misrepresents
The act of providing false, misleading, or incorrect information about a material fact, intentionally or otherwise.
Tort of Deceit
A legal claim arising from intentionally misleading or deceiving another, causing harm or loss.
Quasi-contractual
A legal concept where a court enforces an obligation on parties as if they had entered into a contract, to prevent unjust enrichment.
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