Consider an Espresso Stand with a Single Barista

question 59

Multiple Choice

Consider an espresso stand with a single barista.Customers arrive to the stand at the rate of 28 per hour according to a Poisson distribution.Service times are exponentially distributed with a service rate of 35 customers per hour.The average number of customers waiting in line for service is

• A)4.0
• B)3.8
• C)3.5
• D)3.2

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Definitions:

Personal Relevance Theory

The hypothesis that people pay more attention to and are more likely to remember information that they find personally relevant or meaningful.

Psychological Reactance

A behavioral response to perceived threats to one’s autonomy, often resulting in opposition to being controlled.

Boomerang Effect

A situation where the opposite of the intended effect occurs, especially in a social or psychological context, such as when trying to persuade results in resistance.

Negative Attitude Change

The process by which an individual's positive feelings about an object, person, or idea shift to become more negative.