A Service Counter Employs Two Servers

question 76

Multiple Choice

A service counter employs two servers.On average,a server requires 8 minutes to process a customer and service times follow an exponential distribution.Customers arrive at the counter at the rate of 12 per hour according to a Poisson distribution.The service rate per server for this system is

• A)3.75 customers per hour.
• B)7.5 customers per hour.
• C)8 customers per hour.
• D)16 customers per hour.

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Definitions:

Z Problem-solving Model

A methodological approach to problem-solving that involves examining issues from multiple perspectives to find sustainable solutions.

Nonpreferences

The absence of a preference or inclination towards one option over another, often resulting in indecision or a neutral stance.

Preferences

An individual's selective liking or desire for one or more choices over others.

Quality Circles

Small groups of employees who voluntarily meet regularly to identify, analyze, and propose solutions to mutual problems, often related to work processes and quality improvement.