Customer Relationship Management (CRM)software Plans and Executes Business Processes That

question 86

True/False

Customer relationship management (CRM)software plans and executes business processes that involve customer interactions.

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Definitions:

External Adaptation

The process by which an organization adjusts and evolves in response to changes in its external environment.

Role Modeling

The process by which individuals influence others by exemplifying behaviors, attitudes, or values to be emulated.

Organizational Culture

Organizational culture encompasses the values, beliefs, attitudes, and behaviors shared by members of an organization, shaping its environment and influencing its effectiveness.

Recruitment

The process of identifying, attracting, interviewing, selecting, hiring, and onboarding employees to an organization.