If a Behavior Occurs and It Is Immediately Followed by a Consequence

question 23

Multiple Choice

If a behavior occurs and it is immediately followed by a consequence that makes the behavior less likely to occur in the future it is called:​

• A) ​negative reinforcement
• B) ​extinction
• C) ​punishment
• D) ​none of these

Describe strategies for reducing prejudice and promoting inclusivity in the workplace.

Understand the positive role of customer complaints in improving service.

Recognize the distinction between personal attacks and constructive feedback.

Identify strategies for handling impossible customer requests effectively.

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Definitions:

Social Learning

A theory that suggests individuals can learn new behaviors and attitudes through the observation of others, including their peers, parents, and media representations.

External Locus of Control

The belief that one's fate or the outcomes of one's actions are controlled by external forces beyond personal control.

Shaping

A method of conditioning that uses reinforcements to guide behavior toward a desired outcome, by rewarding successive approximations of the target behavior.

Reciprocal Determinism

A concept in psychology that suggests that a person's behavior both influences and is influenced by personal factors and the social environment.