Reliability Refers to

question 5

Multiple Choice

Reliability refers to

• A) validity.
• B) consistency.
• C) accuracy.
• D) accountability.

---

Definitions:

Customs

Established and traditional practices of a particular society, culture, or organization.

Cold Canvassing

The process of approaching potential customers or clients directly, without prior contact, to offer products, services, or information.

Telephone Consumer Protection Act

A United States federal law enacted in 1991 designed to restrict telemarketing calls, the use of automated telephone equipment, and the sending of unsolicited faxes and texts.

Cold Calling

A technique in sales where sales reps make unsolicited calls to potential customers, who have had no prior contact with the salesperson.