Lauren and Shelby Are 4-Year-Old Best Friends.They Probably

question 80

Multiple Choice

Lauren and Shelby are 4-year-old best friends.They probably

• A) have similar attitudes.
• B) have mutual trust.
• C) count on each other for emotional support.
• D) have fun together.

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Definitions:

Empowering Employees

The practice of giving employees autonomy, authority, and encouragement to make decisions and take actions that positively impact the company.

Empowerment

The process of enabling individuals or groups to take control of their circumstances and achieve their own goals, often leading to increased autonomy and self-determination.

Delivery Gap

The difference between the service quality a company promises to deliver and the actual service quality delivered to customers.

Customer

An individual or entity that purchases goods or services from a business.