What Characteristics of Bureaucracies Did the Hawthorne Studies Reveal

question 7

Multiple Choice

What characteristics of bureaucracies did the Hawthorne studies reveal?

• A) Technology dictates the effectiveness of bureaucracies and quality of employee work.
• B) Bloated bureaucracies cause employees to underperform.
• C) Employees are members of networks that regulate worker output.
• D) Increased bureaucratization results in employees exceeding productivity expectations.

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Definitions:

Thomas-Kilman Conflict Model

A framework that identifies five approaches individuals use to handle conflict: avoiding, accommodating, competing, compromising, and collaborating.

Compromiser

Someone who uses his or her skills to blend differences and form a workable alternative.

Basic Goals

Fundamental objectives or aims that an individual or organization strives to achieve.

Envious Person

An individual who feels discontent or covetousness with regard to another's advantages, success, or possessions.