A Young Woman Tries to Return a Defective Coffeemaker She

question 119

Multiple Choice

A young woman tries to return a defective coffeemaker she had received as a wedding gift five weeks earlier,only to be told that head-office policy states all returns and exchanges must occur within 30 days and be accompanied with a receipt.What aspect of bureaucracy is captured in this example?

• A) corporate pettiness
• B) bureaucratic ritualism
• C) organizational policy
• D) bureaucratic inefficiency

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Definitions:

Particle Collision

An event where two or more particles come into contact with enough energy to cause a reaction or exchange of properties.

Successful Collisions

Interactions between reactant particles that result in a chemical reaction, dependent on factors like orientation and energy.

Cooled

The process of lowering temperature or the state of being less warm.

Molecules

Molecules are two or more atoms bonded together, forming the smallest fundamental units of a chemical compound that can take part in a chemical reaction.