An Assembly-Line Factory Worker Finds No Sense of Fulfilment in the Repetitive

question 35

Multiple Choice

An assembly-line factory worker finds no sense of fulfilment in the repetitive nature of his job,and feels powerless because he has no say in how his duties are assigned.What term best describes his condition?

• A) acculturation
• B) alienation
• C) exploitation
• D) segmentation

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Definitions:

Defect Rate

A measure of the frequency at which errors or flaws occur in a manufacturing process or a product.

Quality Performance

The degree to which a product or service meets customer expectations and industry standards.

Internal Failure Costs

Costs incurred to rectify defects found before the delivery of a product to the customer, part of quality control expenses.

Defective Products

Items that fail to meet quality standards or specifications and are therefore unsuitable for sale or use.