As a Result of Total Quality Management,what Change Has Occurred

question 114

Multiple Choice

As a result of total quality management,what change has occurred in service industries?

• A) Peer pressure becomes the technique of social control.
• B) Workers with pro-union attitudes are weeded out.
• C) Management control of work is increased.
• D) Employees are given greater discretion in their work.

---

Definitions:

Henry Ford

An American industrialist and founder of the Ford Motor Company who revolutionized factory production with his assembly line methods, significantly impacting the automobile industry.

Negotiated Settlement

A resolution reached through direct negotiations between parties, often used in legal disputes, conflicts, or diplomatic disagreements.

Slavic Ally

Refers to a country or ethnic group of Slavic origin that acts as a cooperative partner or supporter to another entity in political or military endeavours.

Serbia

A country located in the Balkans region of Europe, known for its rich history, cultural heritage, and as one of the successor states of the former Yugoslavia.