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Phelps Company manufactures custom-designed filtering equipment for swimming pools and tanks.In May 2014,the company had sales of $895,000 and incurred the following costs of quality: The ratio of the costs of conformance to total costs of quality was
Expertise
Specialized knowledge or skills in a particular area or field, typically obtained through experience or training.
Servant Leadership
Leadership that is follower-centered and committed to helping others in their work.
Follower-Centred
An approach focusing on the needs, behaviors, and contributions of followers in the leadership process.
Expertise
Expertise is the high level of knowledge, skill, or competence in a particular area, acquired through experience, education, or training.
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