The Following Sales and Quality-Related Data Pertain to April for Direction

question 34

Essay

The following sales and quality-related data pertain to April for Direction Company:


a.Prepare an analysis of the costs of quality of the three divisions.Categorize the costs as follows: costs of conformance with subsets of prevention costs and appraisal costs,and costs of nonconformance with subsets of internal failure costs and external failure costs.Compute the total costs for each category for each division.
b.Compute the percentage of sales of each cost-of-quality total for each division.Round percentages to two places beyond the decimal point.
c.Interpret the cost-of-quality data for each division.Is each division's product of high or low quality? Why? Are the divisions headed in the right direction to be globally competitive?
d.Evaluate the nonfinancial measures of quality in terms of customer satisfaction.Explain your answer.

---

Definitions:

Chancellor

A senior official in many educational institutions or a high-ranking government official in certain countries.

Juror

An individual selected to serve on a jury, tasked with reviewing evidence and rendering a verdict in a trial.

Appellee

The party in a legal dispute who won at the previous trial level and is responding to the appeal filed by the losing party.

Appeal

The process of challenging a court's decision in a higher court, seeking a review and potential reversal or modification of the lower court's ruling.