Joshua Is an Extremely Successful Salesperson for a Chemical Products

question 35

Multiple Choice

Joshua is an extremely successful salesperson for a chemical products manufacturing company.His sales are approximately twice those of the average salesperson in his category,and he is a very valuable employee.But,Joshua's administrative abilities are minimal.This is causing problems with orders,customer follow-up,and reporting.Joshua's boss is frustrated because significant training expenditures on Joshua have resulted in minimal improvement in his administrative performance.The situation cannot continue.Which of the following would be the most useful solution for the company?

• A) This is likely a person-job fit issue. Joshua should be moved from employee status to contingent worker status, thus placing legal liability for non-performance of contract directly on him.
• B) This is likely a person-job fit issue, and Joshua must be moved to a different job or terminated.
• C) This is a motivation issue, and Joshua's compensation should be changed so that he is penalized for inadequate administrative work.
• D) This is probably a person-job fit issue, and Joshua's job should be re-designed to take advantage of his skills and eliminate administrative tasks.

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Definitions:

Trial and Error

A problem-solving method involving repeated attempts to reach a solution, learning from failures until success is achieved.

Tool Kit

A set of tools or resources assembled for a specific purpose or task.

Trial and Error

A method of problem-solving that involves attempting different solutions and eliminating those that do not work.

Possible Solutions

Potential ways or methods to solve a problem or address a situation effectively.