Joshua Is an Extremely Successful Salesperson for a Chemical Products

question 35

Multiple Choice

Joshua is an extremely successful salesperson for a chemical products manufacturing company.His sales are approximately twice those of the average salesperson in his category,and he is a very valuable employee.But,Joshua's administrative abilities are minimal.This is causing problems with orders,customer follow-up,and reporting.Joshua's boss is frustrated because significant training expenditures on Joshua have resulted in minimal improvement in his administrative performance.The situation cannot continue.Which of the following would be the most useful solution for the company?

• A) This is likely a person-job fit issue. Joshua should be moved from employee status to contingent worker status, thus placing legal liability for non-performance of contract directly on him.
• B) This is likely a person-job fit issue, and Joshua must be moved to a different job or terminated.
• C) This is a motivation issue, and Joshua's compensation should be changed so that he is penalized for inadequate administrative work.
• D) This is probably a person-job fit issue, and Joshua's job should be re-designed to take advantage of his skills and eliminate administrative tasks.

Differentiate between employee training and development.

Describe the involvement of supervisors and non-HR managers in HRM.

Understand the impact of pay and benefits planning and administration on an organization.

Identify the nine categories of HRM competencies for success.

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Definitions:

Price of Labor

The wages or salary paid to workers for their labor, typically determined by the supply and demand for labor in the market.

Price of Capital

The cost of accessing financial capital, determined by the interest rate or return expected by investors.

Marginal Costs

The cost associated with producing one additional unit of a product or service.

Variable Costs

Expenses that change in proportion to the activity or volume of operations in a business.