Erica Is in Client Relations for a Large Financial Services

question 52

Multiple Choice

Erica is in client relations for a large financial services firm in Atlanta.Her job is being changed from working with local clients to a telecommuting position where she will work largely from her home office.She is being assigned clients in Korea,India,Britain and Brazil.Although Erica can see many advantages of this change,she is also concerned about negative effects.All of the following are potential negative effects of telecommuting EXCEPT:

• A) loss of autonomy.
• B) working excessively.
• C) managing differences in time zones.
• D) increase in stress.

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Definitions:

Fears

Emotional responses to perceived threats, which can vary in intensity and cause significant distress or avoidance behaviors.

Countertransference

The emotional reaction of a therapist toward the client that may interfere with objectivity, often based on the therapist's own unresolved issues.

Empathy

The ability to understand and share the feelings of another, fostering emotional connection and support.

Dysfunctional

Pertains to something that is not operating normally or effectively, often causing negative effects.