Which of the Following Would Be Considered a Performance Standard

question 106

Multiple Choice

Which of the following would be considered a performance standard for a clerk at a movie rental store?

• A) Stocks coolers of food items and snack racks.
• B) Operates cash register.
• C) Greets customer within 15 seconds of entering store.
• D) Files returned DVDs.

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Definitions:

Uniform Arbitration Act

A model statute adopted by some states to provide a standardized approach to the arbitration of disputes.

Arbitration Act

Legislation that provides a legal framework for arbitration, a form of alternative dispute resolution outside of courts.

Mini-trial

A voluntary, private, informal dispute resolution process where each party to a dispute presents a summarized version of its case to a panel, often as a prelude to other negotiations.

Binding Mediation

A form of ADR in which a mediator attempts to facilitate agreement between the parties but then issues a legally binding decision if no agreement is reached.