Mark Was Terminated Because His Poor Client Relations Skills Resulted

question 104

Multiple Choice

Mark was terminated because his poor client relations skills resulted in a major client leaving the firm for a competitor.This is an example of

• A) involuntary turnover.
• B) a voluntary separation.
• C) uncontrollable turnover.
• D) dysfunctional turnover.

---

Definitions:

Crisis Communication

Involves strategies and efforts to communicate effectively during emergencies or times of intense difficulty to manage perceptions and outcomes.

Mobile Devices

Portable electronic devices that have computing capabilities and can access the internet, such as smartphones and tablets.

Location-Aware Technology

Technology that uses data from GPS, Wi-Fi, and mobile networks to provide information or services based on the geographical location of the user.

Email Messages

Electronic communications sent and received over the internet, utilizing specific addresses for each user.