Mark Was Terminated Because His Poor Client Relations Skills Resulted

question 104

Multiple Choice

Mark was terminated because his poor client relations skills resulted in a major client leaving the firm for a competitor.This is an example of

• A) involuntary turnover.
• B) a voluntary separation.
• C) uncontrollable turnover.
• D) dysfunctional turnover.

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Definitions:

Type I Error

A statistical error that occurs when a true null hypothesis is incorrectly rejected.

Type II Error

The error that occurs when a statistical test fails to reject a false null hypothesis, incorrectly concluding that there is no effect or difference when there is.

Null Hypothesis

A default position that there is no association between two measured phenomena or no difference among groups being compared.

Two-Tailed Test

A statistical hypothesis test in which the critical area for a distribution is two-sided and tests whether a sample is greater than or less than a certain range of values.