An "Employment Game" Would Be Most Useful for a Job

question 97

Multiple Choice

An "employment game" would be most useful for a job that

• A) has a positive image among the general public.
• B) is routine and predictable.
• C) involves a certain amount of adventure or drama.
• D) is in a fairly well-understood occupation or industry.

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Definitions:

Service Quality

An evaluation of how well a delivered service matches the customer’s expectations.

Customer Contact Audit

A systematic examination of a company's points of interaction with its customers to ensure effective and positive engagement.

Interaction

The action or influence of things on each other.

Assurance

A positive declaration intended to give confidence; in business, it often refers to guarantees or warranties offered on products or services.