The Difficulty with Evaluating Results by Measuring the Effect of Training

question 98

Multiple Choice

The difficulty with evaluating results by measuring the effect of training on the achievement of organizational objectives is

• A) pinpointing whether it actually was training that caused the changes.
• B) that organizational results are not clearly quantifiable.
• C) the criteria are hard to obtain.
• D) the difficulty of interpreting subjective performance measures.

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Definitions:

Mental Steps

The cognitive processes or stages one goes through when solving a problem or making a decision.

Purchasing Decision

The process of evaluating and choosing among alternative products or services to fulfill a need or desire.

Selling Process

A series of steps taken by a salesperson to persuade potential buyers to purchase a product or service, from initial contact to closing the sale.

FAB Process

A sales strategy focusing on Features, Advantages, and Benefits of a product or service, aimed at highlighting its uniqueness and value to the customer.