Phrases Such as "Greeted Customer Within 10 Seconds of Customer's

question 26

Multiple Choice

Phrases such as "Greeted customer within 10 seconds of customer's entry into store," and "Failed to greet customer until customer addressed employee," would be typical of a ____ performance appraisal method.

• A) forced distribution
• B) a management by objectives
• C) behaviorally-anchored rating scale
• D) ranking

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Definitions:

Rage

An intense, sometimes uncontrollable feeling of anger that often carries negative implications for social behavior and decision-making.

Defense Mechanisms

Defense mechanisms are psychological strategies used unconsciously to protect oneself from anxiety or unacceptable thoughts and feelings.

Gender Bias

The unfair difference in treatment or attitudes towards individuals based on their gender, often resulting in unequal opportunities and outcomes.

Defense Mechanism

Psychological strategies employed unconsciously to protect oneself from anxiety arising from unacceptable thoughts or feelings.