After the Systems Analysis Phase of the Systems Development Life

question 41

Multiple Choice

After the systems analysis phase of the systems development life cycle (SDLC) is complete,the company will have a formal systems analysis report on

• A)the conceptual design of the new system
• B)an evaluation of the new system
• C)users' needs and requirements for the new system
• D)a comparison of alternative implementation procedures for the new system

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Definitions:

Delivery Gap

A discrepancy between a company's service delivery standards and the actual service delivered, often leading to customer dissatisfaction.

Positive Word of Mouth

The spread of favorable information and recommendations about a product, service, or brand through conversations among consumers.

Empowerment Gap

The difference between what customers expect in terms of control and influence over a service, and what they perceive they actually receive.

Important Customer

A customer considered valuable to a business due to factors like frequent purchases, high order value, or strategic significance, warranting special attention or service.