Carlos Works for a Large Floral Company

question 84

Multiple Choice

Carlos works for a large floral company.He is expected to complete 30 flower arrangements per day according to the specifications of each customer order.Each arrangement must contain the correct number,kinds,colors,and qualities of flowers in the required arrangement style.Customer complaints about arrangements directly affect Carlos' performance appraisal.Carlos has been angry for several months."I do my best to meet the order specifications,but the company is cutting corners on the flowers.What we receive is half-wilted,too small,or the wrong varieties." What is happening here?

• A) Carlos is not living up to his responsibilities at work.
• B) The floral company is not meeting its responsibilities to Carlos.
• C) The customers have a responsibility to complain to Carlos' manager in order to improve the product.
• D) Carlos is mistaking his employment relationship as a reciprocal one and not as financial one.

Appreciate the role of context, including cultural context, in interpreting nonverbal cues.

Understand the concept of quasi-courtship behaviors in nonverbal communication.

Recognize the expressive and cognitive functions of nonverbal behaviors.

Grasp the significance of synchrony and mimicry in establishing rapport and emotional connection.

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Definitions:

Conscious Mind

The aspect of mental processing that involves awareness of thoughts, feelings, and perceptions in the present moment.

Unconscious Mind

The part of the mind that contains thoughts, memories, and desires not immediately accessible to conscious awareness.

Ego

In psychology, it represents the part of the mind that mediates between the conscious and unconscious and is responsible for reality testing and a sense of personal identity.

Superego

Part of the personality in Freudian psychoanalysis comprised of the internalized ideals and moral standards we acquire from parents and society.