What Costs Are Incurred When Products and Services Do NOT

question 21

Multiple Choice

What costs are incurred when products and services do NOT conform to either specifications or customer needs prior to being delivered?

• A)prevention costs
• B)appraisal costs
• C)external failure costs
• D)internal failure costs

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Definitions:

Disorders Range

Refers to the spectrum of mental, physical, and emotional disorders varying in severity and symptoms.

Biological Approach

A perspective in psychology that emphasizes understanding behavior through focusing on brain structures, neurochemicals, and the influence of genetics.

Environmental Processes

The physical, chemical, and biological actions or events that influence the environment, often affecting ecosystems and human societies.

Psychological Processes

Mental activities including thinking, perceiving, feeling, and remembering, that underlie human behavior.