What Costs Are Incurred When Products and Services Fail to Either

question 107

Multiple Choice

What costs are incurred when products and services fail to either conform to requirements or satisfy customer needs after being delivered to customers?

• A)prevention costs
• B)appraisal costs
• C)internal failure costs
• D)external failure costs

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Definitions:

Nonthreatening Climate

An environment where individuals feel safe and are encouraged to express their ideas and concerns without fear of negative consequences.

Role Expectations

Refer to the anticipated behaviors and responsibilities assigned to an individual in a particular position within a social, professional, or familial setting.

Cultural Barriers

Obstacles or challenges in communication, understanding, and social interaction arising from differences in cultural backgrounds and practices.

Horizontal Communication

The exchange of information, ideas, and messages between peers or colleagues at the same level within an organization.