Periods of Silence During the Communication Process Allow the Health-Care

question 28

Multiple Choice

Periods of silence during the communication process allow the health-care worker to:

• A) Redirect the patient
• B) Observe nonverbal behavior
• C) Relieve the patient's anxiety
• D) Minimize rejection

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Definitions:

Highest Performer

An individual who consistently surpasses others in achievements or results, often within a professional context.

Behavioral Approaches

Psychological perspectives that emphasize the study of observable behaviors and the effects of learning and environment on actions.

Organizational Behavior Modification

A strategy management utilizes to improve employee productivity and behavior through a system of rewards and punishments.

Biased

Having a prejudice in favor or against something, often considered to be unfair.