Which of the Following Is Not a Function of Culture

question 13

Multiple Choice

Which of the following is not a function of culture?

• A) Guides the way we communicate
• B) Determines our selection of health-care options
• C) Determines what we can achieve
• D) Guides our interpretation of illness

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Definitions:

Responsiveness

The speed and quality with which an organization reacts to customer inquiries, complaints, or orders.

Assurance

A guarantee or pledge, often used in the context of service quality, ensuring customer satisfaction.

Empathy

The ability to understand and share the feelings of another, essential in building effective interpersonal relationships and crucial in service-oriented industries for understanding customer needs.

Tangibles

Physical items or goods that can be seen, touched, and possessed, as opposed to services or digital products.