Which of the Following Is a Reason for Conducting a Service

question 51

Multiple Choice

Which of the following is a reason for conducting a service flow analysis?

• A) A good service flow analysis reduces the perishability of the service.
• B) A good service flow analysis permits the manager to plan for peak capacity.
• C) Each process is a potential contributor of good or bad service; therefore,all processes must be known.
• D) A good service flow analysis identifies only wasteful activities.
• E) A good service flow analysis attracts customers to the facility.

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