By Showing the Flow of Processes That Make Up a Given

question 133

Multiple Choice

By showing the flow of processes that make up a given service,________ helps managers decide whether every process is needed.

• A) service flow analysis
• B) process analysis
• C) a PERT chart
• D) operations control
• E) a Gantt chart

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Definitions:

United States

A country located in North America known for its significant economic, cultural, and military influence globally.

Principal-Agent Problem

A dilemma arising from conflicts of interest between a principal (e.g., an employer or shareholder) and an agent (e.g., an employee or manager) when the agent is motivated to act in his own best interests rather than those of the principal.

Banking Industry

A sector of the economy comprising institutions that offer financial services, such as deposit accounts, loans, and currency exchange.

United States

A country in North America consisting of 50 states, a federal district, five major self-governing territories, and various possessions.