Services Are Classified According to the Extent of Customer Contact

question 161

Essay

Services are classified according to the extent of customer contact.Identify and briefly discuss the two types.

---

Definitions:

Nervous System

The body’s speedy, electrochemical communication network, consisting of all the nerve cells of the peripheral and central nervous systems.

REM Sleep

A stage of sleep characterized by rapid eye movements, increased brain activity, and vivid dreaming, important for learning and memory.

Long-Term Memory

The relatively permanent and limitless storehouse of the memory system. Includes knowledge, skills, and experiences.

Barbiturates

A class of drugs that act as central nervous system depressants, used as sedatives or sleeping pills but can be addictive.