Sherrill Complains That When She Goes to a Retail Store,she

question 62

Multiple Choice

Sherrill complains that when she goes to a retail store,she usually does not receive individualized attention.Sherrill is complaining about which criterion of service quality?

• A) Reliability
• B) Responsiveness
• C) Assurance
• D) Empathy
• E) Tangibles

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Definitions:

Job Evaluation

A systematic process used to determine the relative worth of jobs within an organization by analyzing their duties, responsibilities, and requirements.

Quantitatively

Pertaining to the measurement or assessment of quantities or amounts, often involving numerical data and statistical methods.

Consumer Price Index

A measure that examines the weighted average of prices of a basket of consumer goods and services, such as transportation, food, and medical care, often used as an indicator of inflation.

Market Basket

A selected set of goods and services used to track changes in prices, often for the purpose of measuring inflation or the cost of living.