Don Claimed That When He Went to a Retail Store,he

question 86

Multiple Choice

Don claimed that when he went to a retail store,he did not receive prompt service.Don was complaining about which criterion of service quality?

• A) Reliability
• B) Responsiveness
• C) Assurance
• D) Empathy
• E) Tangibles

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Definitions:

Psychophysiological Illness

Literally, “mind-body” illness; any stress-related physical illness, such as hypertension and some headaches.

Hypertension

A medical condition characterized by persistently high blood pressure which can lead to significant health issues including heart disease and stroke.

Psychological Disorder

A condition characterized by abnormal thoughts, emotions, or behaviors that cause distress or impairment to an individual.

Central Nervous System

The part of the nervous system consisting of the brain and spinal cord, responsible for processing most sensory information and directing bodily responses.