When Evaluating Service Quality,customers Look for Tangibles,which Means

question 31

Multiple Choice

When evaluating service quality,customers look for tangibles,which means

• A) providing caring,individualized attention.
• B) maintaining knowledgeable and courteous employees who will earn the confidence of customers.
• C) helping customers promptly.
• D) performing the service as promised,both accurately and on time.
• E) maintaining a pleasing appearance among personnel,and in materials and facilities.

Evaluate the impact of business combinations on additional paid-in capital.

Identify and calculate the amount of goodwill or gain from a bargain purchase in business combinations.

Understand the principles of business combinations and the acquisition method of accounting.

Prepare and analyze consolidated financial statements immediately following an acquisition.

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Definitions:

Clichés

Overused expressions or ideas that, due to their frequent use, have lost originality and impact.

Buzzwords

Popular or trendy words or phrases that are often used to impress someone but may lack depth in meaning.

Poor Grammar

Refers to the incorrect use of language structures, leading to unclear or incorrect expressions in written or spoken communication.

Professionalism

The conduct, behavior, or attitude deemed appropriate for someone in a professional setting, often encompassing reliability, ethics, and courtesy.